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Privacy Policy

STORE POLICY

Last Updated: March 5, 2025

 

1. INTRODUCTION

1.1 Welcome

Welcome to theliquorloft.us (the “Website”), which is owned and operated by Loft Spirits LLC, a limited liability company organized under the laws of the United States (the “Company”). By using or accessing this Website, you agree to these Terms & Conditions (the “Terms”). If you do not agree, you must not use or access the Website.

1.2 Acceptance of Terms

By clicking “I Agree” or by otherwise affirmatively indicating your acceptance, you agree that you have read, understood, and accept these Terms and our Privacy Policy, which is incorporated by reference. These Terms form a legally binding contract between you (“you” or “Customer”) and the Company.

1.3 Age Requirement

You must be at least 21 years of age to purchase any alcoholic beverage from theliquorloft.us. You represent and warrant that (i) you are at least 21 years of age, (ii) any information you submit to the Website is accurate and truthful, and (iii) you shall comply with all applicable laws and regulations, including those related to the purchase, shipment, and consumption of alcoholic beverages.

 

2. ELIGIBILITY & AGE VERIFICATION

2.1 Age Gate

Upon entering our Website, you will be prompted to confirm that you are over the age of 21. If you do not confirm this, you will be blocked from proceeding further.

2.2 Adult Signature

All deliveries are shipped with an “Adult Signature Required.” This means that upon delivery, the carrier (e.g., FedEx) will require a valid government-issued photo ID confirming that the person receiving the package is at least 21 years of age. The Company is not liable if, at the time of delivery, no eligible individual is present to sign.

2.3 Legal Compliance

You agree to comply with all state, federal, and local laws regarding the purchase, shipment, and consumption of alcoholic beverages.

 

3. PRODUCT LISTINGS & DESCRIPTIONS

3.1 Listing Accuracy & Disclaimers

We make every effort to accurately list products (including brand, variety, quantity, size, and vintage when applicable). However, all images, photographs, and descriptions on the Website are for illustrative purposes only. Bottle designs, labels, packaging, and vintages are subject to change by manufacturers without notice. Occasional typographical or human errors may occur in product listings.

3.2 No Guarantee of Exact Match

We do not guarantee that any product image on the Website precisely matches the item delivered, especially where brand owners have changed packaging or labeling, or where an unintended human error has occurred in listing. By purchasing through theliquorloft.us, you acknowledge and accept that any images or photos are representational only.

3.3 Mislabeled or Mis-shipped Items

If an incorrect product is shipped due to an error by the Company:

  • We will arrange for the mis-shipped item to be collected from you (at the Company’s cost), provided it remains unopened, unused, and in the same condition as delivered.

  • Once the item is successfully returned, we will refund your purchase in full for that item.

  • We do not guarantee that we will ship a higher-priced item in place of a lower-priced item if a labeling or listing error occurs. Our sole obligation is to provide the correct product (where available) or issue a refund if we cannot.

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4. ORDERING & SHIPPING

4.1 Shipping Locations

Currently, we primarily ship within the State of Massachusetts. If, in the future, we offer shipping to other states or jurisdictions, we will list them on our Website. It is your responsibility to ensure that shipping alcoholic beverages to your specific jurisdiction is legal. We are not liable for shipments seized or confiscated due to local regulations.

4.2 Title & Responsibility

Title to, and ownership of, all alcohol passes from the Company to you in Massachusetts. By arranging for transportation of the alcohol, the Company provides a service to, and acts on behalf of, you. You are solely responsible for determining the legality of shipping and importing alcoholic beverages into your location.

4.3 Delivery Times & Delays

We aim to process and ship orders promptly, but do not guarantee specific delivery dates. Delays may occur due to weather, high order volume, carrier issues, or other reasons beyond our control. We are not liable for any losses incurred due to delayed delivery.

4.4 Damaged Shipments

If you receive a broken or damaged bottle, you must record a video of the unboxing to clearly document the damaged product. Failure to provide this video evidence may disqualify you from receiving any refund or replacement. If the video verifies the damage was caused before or during shipment, we will arrange return shipping (where applicable) and, at our discretion, either replace the damaged item (if stock is available) or issue a refund.

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5. RETURNS & REFUNDS

5.1 All Sales Are Final

Except as stated in these Terms (e.g., shipment of an incorrect product or shipment damage verified by video evidence), all sales are final. We do not accept returns on alcoholic beverages or any other items purchased through the Website.

5.2 Refunds for Mis-shipped Products

If we ship the incorrect product and you notify us within 48 hours of receipt, we will retrieve the product from you and issue a full refund upon its safe return, provided it remains unopened and in the same condition as delivered.

5.3 Refunds for Damaged Products

A refund or replacement for a damaged shipment is only offered if:

  • You submit a clear unboxing video; and

  • The damage is confirmed to have occurred in transit or prior to your receipt.

5.4 No Refunds for Customer Error

We do not provide refunds for any errors made by the customer, including incorrect shipping information, or if you change your mind or dislike the taste of a product.

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6. LIMITATION OF LIABILITY & DISCLAIMERS

6.1 Limitation of Liability

To the fullest extent permissible by law, the Company, including its officers, directors, employees, agents, affiliates, or any other party involved in creating, producing, or delivering the Website or products, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including but not limited to lost profits, loss of goodwill, or any intangible losses) arising out of or in connection with:

  • Your access or use of (or inability to access or use) the Website;

  • Errors or inaccuracies in product descriptions or images;

  • Shipping delays, failures, or disruptions;

  • Any breach of these Terms by you.

In no event shall the Company’s total liability to you exceed the amount paid by you for the specific product giving rise to the claim.

6.2 Disclaimer of Warranties

All products are provided “AS IS” and “AS AVAILABLE” without warranty of any kind, either express or implied. The Company disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted or error-free operation of the Website or its content.

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7. DISPUTE RESOLUTION & GOVERNING LAW

7.1 Choice of Law

These Terms and any disputes arising from or related to your use of the Website or the purchase of any products through the Website shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

7.2 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, or interpretation thereof, or to the use of the Website or any purchase made hereunder, shall be exclusively resolved by binding arbitration in Middlesex County, Massachusetts. The arbitration shall be administered by a reputable arbitration organization and conducted under its rules. You and the Company each waive the right to a trial by jury and to participate in a class action.

7.3 Class Action Waiver

You agree to resolve any disputes related to these Terms or the Website on an individual basis and waive any right to pursue a class action or consolidated action.

7.4 Injunctive Relief

Notwithstanding the arbitration provisions above, the Company may seek injunctive relief in any court of competent jurisdiction if doing so is necessary to prevent irreparable harm to the Company.

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8. PROHIBITION ON RESALE

8.1 Personal Use Only

All products purchased on this Website are intended for personal consumption only and may not be resold to third parties. By purchasing from theliquorloft.us, you represent and warrant that you are buying products for personal use only, and not for resale. Any violation of this provision may result in cancellation of your order without refund, and your account may be banned from future use.

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9. INTELLECTUAL PROPERTY

9.1 Ownership of Content

All content on the Website, including text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by United States and international intellectual property laws. You may not copy, modify, distribute, or use any content without the express written permission of the Company.

9.2 Trademarks

All trademarks, service marks, and trade names displayed on the Website (including “theliquorloft.us” and “Loft Spirits LLC”) are the property of the Company or their respective owners. Use of any trademark without the owner’s consent is strictly prohibited.

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10. PRIVACY

10.1 Privacy Policy

Your use of the Website and your provision of personal information to the Company is governed by our Privacy Policy, which is incorporated by reference into these Terms. You acknowledge and agree that we may use your information in accordance with our Privacy Policy.

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11. TERMINATION & ACCOUNT CANCELLATION

11.1 Termination by Company

We reserve the right, in our sole discretion, to terminate or suspend any user’s account at any time, without notice, for violation of these Terms or if we believe that your use of the Website may be harmful to our interests, another user’s interests, or for any other reason at our sole discretion.

11.2 Survival

The provisions regarding intellectual property, disclaimers, limitation of liability, arbitration, and all other provisions that by their nature should survive termination shall survive any termination of these Terms.

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12. INDEMNIFICATION

12.1 Your Obligation

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, contractors, affiliates, and successors from any and all claims, demands, actions, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your breach of these Terms;

  • Your violation of any applicable law or regulation;

  • Your infringement of any right of a third party;

  • Any activity you engage in or through the Website.

     

13. MISCELLANEOUS

13.1 Entire Agreement

These Terms, along with any other policies or rules posted on the Website (including our Privacy Policy), constitute the entire agreement between you and the Company regarding the subject matter and supersede all prior or contemporaneous communications, whether written or oral.

13.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be interpreted or modified so as to best accomplish its objectives within the limits of applicable law. The remaining provisions shall remain in full force and effect.

13.3 No Waiver

No waiver by the Company of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default.

13.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the Company’s express written consent. We may assign these Terms without restriction.

13.5 Electronic Communications

You consent to receive communications from us electronically, such as emails, and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

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14. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us at:

The Liquor Loft
192 Hampshire St
Cambridge, MA 02139
United States
Phone: 857-706-1838
Email: info@theliquorloft.us

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